Security and Privacy
Where is the data for my medical records stored?
The database is stored on redundant servers on a private network behind a firewall and not directly accessible from the web.
Additionally, the database servers cannot be directly logged into from anyone but trusted hosting personnel.
For more information on the physical and software security of the service,
How is my personal health data transmitted between devices and the service?
Since your personal health records contain sensitive information, we use only encrypted (SSL) connections to transfer data to and from your device or computer.
How else is my personal health record data secured?
Your account information (e.g. email and password) and patient/child information is encrypted in the database
to ensure that even backups of the database cannot be used by anyone else.
The TellAMedic™ Emergency Medical Card is sent in a de-activated state, and can only be activated
from your account. It can be de-activated by you at any time.
Are you sharing my personal health record information with others?
Neither your personal information, nor that of any patient you enter is shared with any other organization or provider.
Additionally, since the information is encrypted in the database,
even our own team does not have direct access to personal information.